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Privacy Policy

Last Updated: 25/Oct/2023

Proactive Physiotherapy Melbourne ("we," "us," or "our") is committed to protecting the privacy of our website visitors and clients. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. Please read this policy carefully to understand our practices regarding your data.

  1. Information We Collect

1.1 Personal Information: We may collect personal information such as your name, email address, phone number, and other contact details when you submit inquiries, appointment requests, or forms on our website.

1.2 Health Information: In the context of providing physiotherapy services, we may collect information about your health condition, medical history, and treatment progress. This information is essential for providing you with appropriate care.

  1. How We Use Your Information

2.1 Providing Services: We use your personal and health information to provide physiotherapy services, diagnose, treat, and manage your condition effectively.

2.2 Communication: We may use your contact information to communicate with you regarding appointment reminders, follow-up care, and other related matters.

2.3 Legal Obligations: We may process your personal and health information to comply with legal and regulatory requirements.

2.4 Marketing: With your consent, we may use your email address to send you information about our services, promotions, and news. You can opt out of these communications at any time.

  1. How We Share Your Information

We do not share your personal or health information with third parties, except in the following situations:

3.1 Service Providers: We may use third-party service providers to assist with our operations, such as hosting, appointment scheduling, and communication tools. These providers are contractually obligated to protect your information and use it only for the purposes specified.

3.2 Legal Requirements: We may disclose your information if required by law or in response to a valid court order.

3.3 Consent: We will only share your information with your explicit consent, such as when we need to refer you to another healthcare provider.

  1. Data Security

We take reasonable measures to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security practices, including encryption and access controls.

  1. Your Rights

You have the following rights regarding your personal information:

5.1 Access: You can request access to the personal information we hold about you.

5.2 Correction: If any information is inaccurate, you can request to have it corrected.

5.3 Deletion: You can request the deletion of your personal information, subject to our legal and professional obligations.

5.4 Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.

5.5 Objection: You can object to the processing of your data for marketing purposes.

  1. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies. By using our website, you consent to the use of cookies as described in our Cookie Policy.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website, and the date of the last update will be revised accordingly.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Proactive Physiotherapy Melbourne (

Effective Date: 2023

By using our website and services, you agree to the terms outlined in this Privacy Policy. Please review this policy periodically to stay informed of our data practices.

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